Refund Policy

1. General Policy

All purchases are final and non-refundable except as expressly set forth in this Refund Policy. The Company maintains a strict no-refund policy, also insofar as partial months or partial service periods.

2. Conditional Refund Eligibility

Notwithstanding Section 1, the Client may be eligible for a refund of Program Fees (less any applicable deposits, which are always non-refundable) if, and only if, all of the following conditions are satisfied within thirty (30) days of the Effective Date (the “Refund Eligibility Period”):

3. Verification & Determination

The Company shall review any refund request within fourteen (14) business days of receipt. The Company reserves the right to verify all claims of completion, attendance, and good faith effort using its platform analytics, records, and other available data. The Company's determination regarding refund eligibility shall be made in its reasonable discretion and shall be final.

4. Deposits

All deposits made to secure a spot with Media Labs are non-refundable under any circumstances. By submitting a deposit, the Client confirms their intention to join and participate, and a space is reserved specifically for them. These deposits represent a commitment and are used to allocate internal resources — therefore, no refunds will be issued for deposits, including for changes of mind, delays, or non-participation.

5. Non-Usage & Missed Cancellations

The Company does not offer refunds due to non-usage of the platform or Services. It is the sole responsibility of the Client to manage and cancel their subscription prior to renewal if they do not wish to continue. Forgetting to cancel or choosing not to use the platform does not qualify for a refund, as full access to the Services was still provided.

6. Payment Plan Refunds

Payment plans are not eligible for refunds — either in full or in part — regardless of whether the Client meets the conditions set forth in Section 2. Payment plans are a commitment to the total cost of the service and must be paid in full.

7. Refund Method

Any approved refund shall be issued to the original payment method within thirty (30) days of the Company's written approval of the refund request.

Client Acknowledgment

By accepting the Terms of Business at checkout, the Client expressly acknowledges and agrees to each of the following:

• I understand the Refund Policy. I have read and understand this Refund Policy in its entirety. I acknowledge that all purchases are final and non-refundable except where I have satisfied all of the following conditions within thirty (30) days of my Effective Date: (a) 100% course completion, (b) applied to at least two (2) brand deals, (c) attended all scheduled coaching calls, (d) made a good faith effort to utilize the resources and services provided, and (e) submitted a written refund request with supporting documentation to hello@medialabs-co.com within the 30-day Refund Eligibility Period.
• I understand that payment plans are not eligible for refunds — either in full or in part — regardless of whether I meet the refund conditions above. Payment plans represent a commitment to the total cost of the Program and must be paid in full.
• I understand that deposits are non-refundable under any circumstances, including changes of mind, delays, or non-participation.
• I understand the Cancellation Policy. I am responsible for managing my subscription and providing written notice if I do not wish to renew at the end of my term. Non-usage does not qualify for a refund.